DOMESTIC ORDERS- All orders are sent with tracking details so you can track them. Whilst all efforts are made to ensure safe and timely delivery, all purchases are subject to a delivery contract. Consequently, the risk of loss of or damage to products passes to you upon the dispatch of the products to the delivery contractor. While all care is taken when dispatching parcels, we are not responsible for lost/damaged/delayed parcels once the parcel is lodged at the Australia Post Office. Once parcels are lodged with Australia Post, we are unable to lodge inquiries and investigate delayed parcels. Please use your tracking number and track your items via the Australia Post website. This will provide you with tracking updates and the likely delivery times.

Please allow 3 to 7 working days for delivery of goods (excluding weekends and public holidays). Please be aware that at peak times including sales, special offers, school holidays, Easter and Christmas, orders might be sent a few days later than usual due to backlog of orders. Please allow time for this. Please note that we deliver to business and residential addresses. We cannot accept any responsibility for deliveries to Post Office boxes or residential addresses. We do not deliver to Parcel Post Lockers.

Whilst all efforts are made to ensure safe and timely delivery, all purchases are subject to a delivery contract. Consequently, the risk of loss of or damage to products passes to you upon the dispatch of the products to the delivery contractor. While all care is taken when dispatching parcels, we are not responsible once the parcel is lodged at the Australia Post Office. All responsibility from that point passes to Australia Post. We are not held responsible for lost/damaged or missing parcels

If you have not received your delivery, please contact us within 7 days to ensure we can investigate with the appropriate delivery contractor within a reasonable timeframe. If you would like us to resend details of your domestic tracking number from Australia Post or Couriers Please, please contact us on 1300 657 131.

With most orders the nominated delivery contractor is Australia Post and they can be contacted on 13 76 78. Australia Post do offer delivery of ‘authority to leave parcels’ in safe locations.

If you have any delivery or postage enquiries please email us at info@snugglebum.com.au.

 

INTERNATIONAL ORDERS- We have discontinued our International delivery service as of April 1st 2021.  

Australian Orders

At Snugglebum we use local couriers and the Australia Post Regular Parcel Post Satchel delivery system. If you are in a hurry to receive your order and would like to pay an additional cost to use the Express Post delivery system, please contact us prior to purchasing.

Orders sent to Western Australia and Northern Territory can be in transit for at least 7 days.

We recommend a work address if that is more convenient for delivery during business hours.

Delivery Type Delivery Time Cost (AUD$)
1-2 garments 1-4 business days* $12.95
3-5 garments 1-4 business days* $16.95
6-10 garments 1-4 business days* $24.95
11-15 garments 1-4 business days* $39.95
16-20 garments 1-4 business days* $45.95
21+ garments 1-4 business days* $49.95

Please note that due to increasing Aust Post charges for postcodes outside the Metro area, we will contact you if your postage needs to be adjusted.

Quilt Set and Dressing Gown orders

Due to the significant weight of our quilt sets, quilt orders will be charged an additional $13.95 per quilt for postage within Australia. For multiple quilt order’s we recommend you contact us prior to ordering.

* Business days refers to Monday to Friday, not including public holidays. Delays can occur with the Australian Post mailing system during peak periods such as Christmas, Easter and public holidays which is out of our control. Please allow time for such delays.